Sandvik Mining and Rock Solutions has introduced AutoMine Lifecycle Support Solutions, a scalable service designed to ensure comprehensive aftermarket technology support for existing and new AutoMine customers that can boost uptime and also offer continuous process optimization.
Sandvik said its AutoMine Lifecycle Support Solutions is backed by the company’s global network of service centers, giving customers flexible, scalable and customized solutions tailored for specific automation requirements. It can accelerate return on automation investment, reduce automated production process downtime, improve productivity and develop operator competence while providing lifecycle support for business-critical automation processes.
The aftermarket service solution offers a variety of support options, centered on the three pillars of successful technology implementation: automation, competence and operations. It includes access to a 24/7 service ticketing portal, with standardized service level KPI metrics.
It is also available in a range of cost-effective packages, along with onsite and remote expert support services, a competence development, software release deployment, annual automation performance reviews and digital mining excellence advisory services.
“We have developed this service to support customers in maximizing the benefits of their automation investments and to provide them with an improved aftermarket support experience for automation technology,” said Niel McCoy, Director Global Aftermarket Automation.
Source: Sandvik